Frequently Asked Questions (FAQs)
Q: What is Zzeis.com?
A: Zzeis.com is an online store offering a wide range of clothing, footwear, and accessories for women, men, children, and teens. We specialize in urban wear, casual wear, home wear, and stylish accessories.
Q: How can I contact Zzeis.com?
A: You can reach us via email at zzeis@zzeis.com.
Q: How do I place an order?
A: To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: Where do you ship to?
A: We ship worldwide. Shipping costs and delivery times vary depending on your location.
Q: How long does it take to process and ship my order?
A: ● USA: 3-4 business days ● Europe: 3-7 business days
● Australia: 2-14 business days
● Japan: 4-8 business days
● International: 10-20 business days
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns page for more details.
Q: How do I return an item?
A: To return an item, please contact our customer service team at zzeis@zzeis.com for return instructions. Once we receive your return, we will process your refund or exchange.
Q: Can I exchange an item?
A: Yes, exchanges are accepted within 30 days of purchase. Please contact our customer service team to arrange an exchange.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express).
Q: Is my payment information secure?
A: Yes, we use secure encryption technology to protect your payment information. Your data is handled with the utmost care and confidentiality.
Q: Are all products on the website in stock?
A: We strive to keep our inventory updated. However, if an item is out of stock, it will be indicated on the product page. You can also sign up for notifications to be alerted when the item is back in stock.
Q: How do I know what size to order?
A: Each product page includes a size guide to help you choose the right size. If you need further assistance, please contact our customer service team.
Q: What are your sustainability practices?
A: We are committed to sustainability and use eco-friendly materials, reduce waste, and support ethical labor practices. For more information, please visit our Sustainability page.
Q: Do you support any social causes?
A: Yes, we actively support various social causes, including LGBTIQ+ inclusivity and community engagement. Learn more on our Social Responsibility page.
